Returns & Refunds

What's Covered — 30 Days

You have 30 days after delivery to report an item that is defective, damaged in transit, or not the item you ordered. We'll replace it or refund it, and we pay the return shipping when a return is needed.

Because the litter box is a large, heavy unit, we do not accept change-of-mind returns. If the unit works as described and you simply decide you'd rather not keep it, we can't take it back — please read the specifications and the how-it-works page before ordering, and email us with any question first. We answer them.

To Be Eligible

You'll need your order number or proof of purchase, and clear photos or a short video showing the fault. For a unit that has been used, empty and wipe it down before shipping — we can't accept a return with litter or waste inside.

Please keep the original box and packing material until you're satisfied with the unit. Return freight on a unit shipped in something else is often the difference between a replacement and a damaged one.

How to Start a Claim

Email support@shoppemeister.com with your order number and photos of the issue.

If the claim is approved we'll send a prepaid return label with instructions, or ship a replacement straight out. Items sent back without an approved claim will not be accepted.

Damages and Issues

Inspect your order on arrival and contact us right away if anything is defective, damaged in transit or incorrect. Photos of the outer packaging as well as the unit help us resolve it faster and let us file the carrier claim on your behalf.

Exceptions / Non-Returnable Items

Opened bags of cat litter cannot be returned for hygiene reasons. Unopened bags can, within 30 days.

Opened boxes of waste liners cannot be returned; unopened boxes can, within 30 days.

Change-of-mind returns on the litter box are not accepted, as above.

Gift cards are not returnable.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the replacement.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@shoppemeister.com.

9-Month Limited Warranty

We offer a 9-month limited warranty on the Shoppe Meister Smart Self-Cleaning Litter Box. This warranty is separate from and does not extend the 30-day defect coverage above.

What’s Covered: manufacturing defects; structural faults; defective materials or workmanship.

What’s Not Covered: normal wear and tear; damage caused by misuse, accidents, or improper installation; cosmetic damage occurring after use; damage caused by pets, weather, or external factors.

How to File a Warranty Claim: To submit a warranty claim, please contact us at support@shoppemeister.com. Include your order number, a description of the issue, and clear photos or videos showing the manufacturer's defect. If the claim is approved, we will provide an appropriate resolution, which may include a replacement or refund at our discretion.

Questions?

Reach out anytime at support@shoppemeister.com. We're happy to help make returns as simple as possible.